Terms of Service

These Terms of Service ("Terms") govern your access to and use of FloorFlow (the "Platform"), a proprietary retail floor operations system licensed to your employer. By signing in and using the Platform, you agree to these Terms on behalf of yourself and in your capacity as an authorized user of your organization.

1. Authorized Use

The Platform is provided for legitimate store operations only — task coordination, stocking, break management, and related workflows. You may access only the stores, departments, and features assigned to your role. You must not share credentials, access data outside your authorization, or attempt to circumvent role-based permissions. You are responsible for safeguarding your password and shift PIN. You can change your password at any time from within the app, and managers/admins may reset a forgotten password by email; managers may reset a team member's PIN, after which that person sets a new one.

2. Accountability & Audit

Every meaningful action you take in the Platform — creating tasks, signing off case counts, leaving notes, dispatching or taking breaks, grading departments and issuing directives, verifying the delivery total and assigning overnight aisles, editing procedures, uploading and verifying bills, creating stores, and assigning managers — is attributed to your account and recorded in an immutable activity log. You acknowledge that your activity is monitored by store management and, where applicable, district and corporate oversight for operational and accountability purposes.

3. Store Data Isolation

Data is partitioned by store. Store-level users may access only their assigned store's data; cross-store visibility, the command-center rollup, and multi-store analytics are reserved for authorized district and corporate roles. These boundaries are enforced by the Platform and must not be circumvented.

4. Financial & Analytics Features

The Platform offers AI-assisted bill review, vendor price comparison, and labor and sales analytics. These are decision-support aids: extracted line items, price-spike flags, and computed labor-cost figures may contain errors and must be reviewed by an authorized user before you rely on them or take action such as verifying or disputing a bill. You remain responsible for the accuracy of the data you confirm.

5. Shift Pledge

At the start of each shift you may be asked to accept a safety and accountability pledge. Accepting the pledge is a condition of using the Platform for that shift and represents your commitment to accurate reporting and safe conduct.

6. Notifications

The Platform sends in-app alerts about work relevant to you, such as assigned tasks, grades, directives, flagged bills, and emergencies. You may optionally enable push notifications on a device to receive these alerts when the app is closed; this is per-device and can be turned off at any time. Alerts are a convenience and are not guaranteed to be delivered instantly or at all, so do not rely on them as the sole means of receiving time-critical instructions.

7. Intellectual Property

The Platform, including its architecture, data models, workflows, AI-assisted features, and user interfaces, is the confidential and proprietary property of FloorFlow. No license is granted to copy, reverse engineer, redistribute, or create derivative works. All rights are reserved.

8. Acceptable Content

Notes, task descriptions, and other content you submit must be accurate, professional, and related to store operations. Do not submit harassing, false, or confidential personal information beyond what your role requires.

9. Disclaimers

The Platform is provided "as is." Emergency procedures and contacts shown in the Platform are a convenience aid and do not replace official safety protocols. In a genuine emergency, always call your local emergency number first. Department grades, directives, and other performance signals are operational quality checks to coordinate follow-up work; they are not formal performance evaluations or disciplinary records, and any employment action remains governed by your organization's own HR policies.

10. Changes

We may update these Terms as the Platform evolves. Continued use after an update constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms should be directed to your store management or HR representative.